By default and on all our products we offer a 15 day refund policy on all goods if they do not meet the expectations within our marketing material or are not compatible with the default WordPress install, while we may ask why it will not effect your right to a refund in these conditions. The refund will be via Plimus refund system and will be marked as “15 Day refund”. All our products are covered by this policy with exception of reseller licenses (Engine licenses) and Premium support, while you may keep the software purchased after the refund (its not like we can ask for it back anyway) your access to upgrades and patches will be terminated with exception to critical security patches.
FAQ on Refunds
What if I’m not covered by the above?
Get in touch we might be able to help you resolve the problem and we might issue a refund outside of the normal system in extreme or unusual cases but the best way is to get in contact.
How do I make a claim?
Simply email email@example.com include your Plimus transaction ID and if possible a reason why you wish a refund you may be asked to fill in a small questionnaire to help us improve Your Members for other users.
I had a refund but want to use Your Members again?
Not a problem we would love to welcome you back, refunds are rare thing for Your Members but we have had a number of people ask for a refund and then want to reuse the product. You have two options either purchase a new license it should work straight away, or contact firstname.lastname@example.org about reactivating your old license, this may not always be possible.
Should I open a Plimus Dispute?
Sometimes people will often not bother with contacting merchants but instead instantly open a Plimus dispute as I’m sure you can imagine this is both upsetting for us and a little pointless for them. If a Plimus dispute is opened against Coding Futures and it has no validity (which because of the nature of Plimus system there is not a feasible option where it would currently) we will dispute it and direct users here. Normally we ask users to close their case and we will issue a refund in the normal way we are not trying to be awkward simply we have systems in place but the main reason is we simply can’t legally accept the users assertions without it causing a pile of problems. We know most people open disputes because they have been burned in the past and therefore are using Plimus as a mediator but it is simply quicker and easier to email us directly.
Please note the above does not effect your statutory rights