1. Best way to Resolve an Issue – ‘Pause’
When you sign up for CloudFlare, the service should just work. However, if you notice a problem after activating CloudFlare, do not change nameservers away from CloudFlare. Instead, temporarily deactivate CloudFlare by choosing the ‘pause’ or ‘deactivate’ option on your CloudFlare My Websites Page:
Changing name servers away from CloudFlare makes it difficult to troubleshoot. If you ‘pause’ the service, the issue will likely be immediately resolved. Then, contact our technical support team so we can work with you to resolve the root cause.
Also see: Troubleshooting CloudFlare Problems
2. Preserving IP information –> Install mod_cloudflare (or equivalent)
Since CloudFlare acts as a reverse proxy for websites, CloudFlare’s IPs are going to show in your server logs. There is an easy fix to restore original visitor IP for any web server.
If you have issues with things like GeoIP or .htaccess blocks not working properly on your site, installing mod_cloudflare will resolve the problem immediately.
You should also whitelist all of CloudFlare’s IP addresses with your hosting provider and on your server.
Note: This is not required if you have activated CloudFlare through a CloudFlare Certified Partner.
3. Create PageRules
PageRules gives you more performance and configuration options, including:
Cache HTML (our default configuration only caches these static content files)
Exclude certain URLs from CloudFlare features and caching
We recommend that you use PageRules to exclude the admin section of your website from CloudFlare’s services. This will ensure you don’t see any error messages or have issues updating plugins. The PageRule you will need to create has the following structure for WordPress:
4. Familiarize yourself with the CloudFlare settings
CloudFlare offers a number of optional security and performance options that can be turned on or off on your “Settings” page:
My Websites->Settings->CloudFlare settings
Some of the key features that we’d like to highlight:
Make your website IPv6 compatible without having to purchase expensive hardware. CloudFlare’s IPv6 Gateway is available to all customers free of charge.
Web Content Optimization Features
Note: These features are still in beta. We encourage you to try them but if you see an issue, then just turn them off. Please report the bugs to CloudFlare so our magical engineers can work on fixes.
Paid plans offer additional security and performance features than free accounts. You can see the differences in our comparison chart.
5. Check out the CloudFlare App Store
CloudFlare has partnered with a number of popular web applications to make adding these apps easy. You can get access to any of these services without touching your code or worrying about if they will interfere with another service on your site. The most popular services include:
Google Analyics : Install Google Analytics on all of your pages
VigLink: Make money from the content on your website or blog
CodeGuard: Back up your website content
Highlight: Add contextual search with one click to your site (developed by CloudFlare)
6. Search our Knowledge Base for FAQs
While we love answering questions from our customers as quickly as possible, many questions can be answered by doing a quick search through CloudFlare’s help content.
7. Follow us on Facebook and Twitter
We use Facebook and Twitter as our primary communication channels for announcing new product releases, known system issues and to give users early access to beta features. If you want to know as much as you can about CloudFlare, or if you only have a really quick question to ask, Facebook and Twitter are the best places to go.
We also recently launched a Google+ page.
If you ever have a question, please contact us. We read every email that we get and love to hear from our users.